Please note if you didn't receive any answer from us within 48 hours, this is probably because our answer reach your Spam folder.

Do you ship worldwide?


How much cost the shipping fee?

Shipping fees are automatically calculated when you add items to your cart.

Please create a profile and choose your country to get the most accurate shipping cost you may have to pay.

Do you charge pre-order items at the time of order?


If I order in-stock items with pre-order items, when do you ship my order?

We will ship your order when the pre-order items will be released in Japan

Where can I find my tracking number?

Please go to your customer account then order history and detail, then click on detail on the right side 

How do you calculate the transportation fees?

The transportation fees are calculated automatically based on the weight of your package. The more products/weight you add to your cart, the more the transportation fees will increase.

Why sometimes does the price change a little bit?

Our prices are based on JPY.  The exchange rate between JPY and your local currency fluctuates and this rate is updated every 24 hours. That is why there are slight differences (usually a few cents) from one day to another.

Why sometimes does the price change radically?

The item became rare. It means there is a high demand for low stock in Japan. ( To be sure to get the item you want at the best price, we advise you to get it as soon as they release on our website )

When do you ship packages if there is one item in pre-order, and another in-stock item included in my cart?

Your package will be shipped on the day of the release of the pre-order item. If fast shipping time is preferred for in-stock items, please place orders separately.

I ordered a few days ago but still haven't received any shipping confirmation or tracking number, is this normal?

A)Some customers are confused between the shipment day and the delivery day we ship your package between 3~7 business days, and customers will receive their orders approximately AIR: 14~21 days, EMS: 3~5 days ( upon the selected shipping method )

**The number of delivery days does not include the number of shipment days. You will receive a confirmation email on the day of shipment including your tracking number

B)Your order includes one or several pre-order items You will receive a confirmation email the day of shipment including your tracking number the day of the pre-order item release or within a few days.

I would like to pay in euros but every time I change the currency I get quicked out of the page, what should I do?

This case can happen with some browsers, to pay in another currency, please delete the items in your current cart. In order : 

  1. You can change your currency
  2. Add the products to your cart

You will be able to complete your transaction in the currency wished.

I have only the EMS shipping option available, why?

AIR accept only package below those dimension L x L x H = > 90 cm.

The product you chose is too big for those dimensions.

What is the Customs Fee?

Customs is a department of the government that collects money on imported goods.

The money collected goes to your country's government and NOT Meccha-Japan.

Things Customs Officers Might Say:

“The invoice wasn’t included or wasn’t on the outside of the box.”

“It was marked gift or wasn’t marked gift.”

“Item is Prohibited.”

“Invoice was in English.”

These are all tactics to hold the package and get the customer to bring the regular invoice. If you have a custom-friendly invoice, be sure to bring that invoice.

We ALWAYS include the invoice on the outside of the package next to the shipping label. We also do not send prohibited items. Invoices are always printed in English and are not the reason for the package being held. Being marked a gift has no bearing on customs fees.