Meccha-Japan.com is a Japanese company specialized in exporting merchandise from Japan to all other countries in the world. Our services :
We invite you to consult our note on Facebook to know directly the level of satisfaction of our customers.
If you wish to order in large quantities some of our products, please contact us on our email: firstname.lastname@example.org We offer certain discounts for our B2B partners.
Please read all the Delivery information. We update this page in some particular cases: natural disaster, pandemic, reduced air traffic etc... which could directly or indirectly affect the delivery time.
If your order contains an out of stock items, you will be informed within 48 working hours. You will have the possibility to choose another product, receive a voucher of the same value or a refund.
You are responsible for tracking your package. Your tracking number will be given to you the day your order is shipped. You can confirm your order is Shipped in your Order History page. Click on details if you want to see more information about your order. You will receive a confirmation email on the day your package is shipped. Please also check your SPAM and accept emails from Meccha Japan if our messages arrive in this category. It is important that you track your package with your tracking number, in some countries, cities, postal workers do not respect the delivery process. In some cases you will not be notified of the attempted delivery, or the fact that your package is waiting to be picked up at your post office. If the package is returned to us for the reason: "no claim". you will have to pay again the shipping costs for the return of your package. The refund of your order in this case is not accepted.
If you choose the DHL or Fedex shipping method, we may contact you on the day your package is shipped to inform you that you must either pay an additional fee to complete the shipment by DHL or Fedex, or change your shipping method to EMS if you do not wish to pay this additional fee. The reason is that DHL and Fedex set their prices on a "volume weight" basis and not on an "actual weight" basis. The delivery price therefore changes according to the size of your package and not the weight. Since our internal system is set to "actual weight" there are sometimes differences between the shipping fee you paid and the actual shipping fee.
If you reside in South America : we need your Tax ID for DHL deliveries. DHL does not accept APO military addresses.
We advise you to contact us if you wish to return your product for any reason. We always offer several options to satisfy our customers. The return of the ordered item(s) is possible, the shipment must be made within seven days from the day of receipt of your package. If this period is exceeded, the return, refund or replacement of the product will not be accepted. Some products such as card displays cannot be returned. Customers are responsible for the shipping fee to ship back order.
Customs is a center of your government that collects tax on imported goods. This tax belongs entirely to your government and NOT to meccha-japan. Packages from around the world are randomly selected for inspection, during this inspection import duties may be levied. Currently this represents 5 to 15% of our customers. USA : there is no import duty for packages under $1,600. This value is different for all countries, please check with your government laws what is the minimum value on import duties. Please note that we always indicate the lowest value legally possible on your package to avoid as much as possible our customers to pay import fees.
Neither of the parties will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a case of force majeure. Will be considered as a case of force majeure any fact or circumstance irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties. The party affected by such circumstances will notify the other within ten business days of becoming aware of them. The two parties will then, within a period of three months, unless impossible due to force majeure, meet to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than one month, the present general conditions may be terminated by the injured party.