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First Visit Purchase in Large Quantities Changing prices Orders Delivery Satisfied or Refunded Import Duty Returns Policy Cases of Force Majeure Acceptance of the Terms of Use

FIRST VISIT

Meccha-Japan.com is a Japanese company specialized in exporting merchandise from Japan to all other countries in the world.
Our services :

  • We sell exclusively 100% authentic products of Japanese companies.
  • We take great care to protect the products we send.
  • All packages are insured and have a tracking number to follow your package during the different stages of its transit.

CHANGING PRICES

Prices may slightly change : Our prices are based on JPY. The exchange rate between JPY and your local currency fluctuates and this rate is updated every 24 hours.
Price may drastically increase depending on the level of rarity of items.
There is 3 levels : Rare, Very Rare, Collector

ORDERS

BEFORE ORDERING

Limits

Please note you can not combine any orders you made on Meccha Japan
Please note you can not add any item to an existing order.

Out of stock items

If your order contains an out of stock items, you will be informed within 2 business days.
You will have the possibility to receive a voucher or a direct refund.

Vouchers

The coupon only applies to products, not to transport costs.
If you do not use the total value of your voucher, another will be generated automatically with the rest.

Parcel tracking

You are responsible for tracking your package.
Your tracking number will be given to you the day your order is shipped.
You can confirm your order is Shipped in your Order History page.
Click on details if you want to see more information about your order.
You will receive a confirmation email on the day your package is shipped.

IMPORTANT:
Please check your SPAM and accept emails from Meccha Japan if our messages arrive in this category.
Track your package with your tracking number, in some countries, cities, postal workers do not respect the delivery process. In some cases you will not be notified of the attempted delivery, or the fact that your package is waiting to be picked up at your post office. If the package is returned to us for the reason: "no claim". you will have to pay again the shipping costs for the return of your package. The refund of your order in this case is not accepted.

PRE-ORDER

Payment for pre-orders is debited on the day of the order.
If you order in stock products with pre-order products, we will ship your order once the pre-order products are available.
The size and weight of the item is based on an estimate provided by the manufacturer prior to the release date. It is possible that this information is incorrect, in which case we will contact you.
The release date is subject to change, it depends entirely on the manufacturer. If this is the case, the product page will always show the latest information received regarding the availability date. Refund is not accepted due to a delayed release date.
Some pre-order products may be advertised with bonus items. These bonus items are available in limited quantities. Bonus items will only be included in first come, first served orders.
Your order will be shipped on the day the product is released in Japan or a few days after.

Additional informations

Volume charges (DHL and Fedex)

Sometimes the information we receive from the maker regarding the size of the item may differ, the event you may be contacted for this reason exists :

If you choose the DHL or Fedex shipping method, we may contact you on the day your package is shipped to inform you that you must either pay an additional fee to complete the shipment by DHL or Fedex, or change your shipping method to EMS as this option may nullify the additional shipping fee.
The reason is that DHL and Fedex set their prices on a "volume weight" basis and not on an "actual weight" basis. The delivery price therefore changes according to the size of your package and not the weight.

DHL

If you reside in South America : we need your Tax ID for DHL deliveries.
DHL does not accept APO military addresses.

DELIVERY

PREPARATION

Your package will be shipped within 3 to 7 business days.

SHIPPING METHODS

Japan Post Boat
1~4 Months
Up to 30 KG
Japan Post AIR
14-22 days
Up to 2 KG
Japan Post EMS
3~5 days
Up to 10 KG
DHL Express
2~5 days
Up to 20 KG
Fedex International Priority
2~5 days
up to 20 KG
Delivery times are given as an indication and represent an average. They include variations depending on the destination country and the time of year (Easter, Christmas, New Year, holidays and public holidays ...).
You can check the status of your package here: https://www.17track.net/en

Japan Post Boat

Please note the tracking details will not be updated while the package is in transit.
The tracking information will be updated once your package has reached its destination country.
That means your tracking details will not be updated for a very long period of time.
If your order has not been updated after 4 months, you can contact us, we will be able to start an investigation with Japan Post.
If you contact us before the 4 months timeline we will not be able to start an investigation.

TCSA certification (Fedex USA)

Please note that packages with products containing liquids (Example: Ball Pens, Drink, Cosmetics), require a TCSA certification to be imported in the US when using Fedex services.
THIS FORM is to be completed by the importer (customer). Please find all the necessary information for your package to be delivered as follows.
Please fill out THIS FORM (leave any nonapplicable fields blank) and forward this document to your local FedEx representative or by using FedEx USA email: paperwork@fedex.com

Japan Post Restrictions

Please find here the details of all current restrictions on the Restricted Countries List.
These restrictions do not apply for DHL and Fedex

CHANGE OF ADDRESS

You have the possibility to change the delivery address at any time.
To do so, follow these instructions:
  1. Change your delivery address.
  2. Notify us on this link: contact us
We will update your address within 2 business days.
You will be able to see the change of address in Order History.
If you do not see any change in your delivery address page after 48 hours, please contact us again.

ORDER CANCELLATION

A 10% cancellation fee will be charged if you cancel your order.

DELIVERY PROBLEM

Meccha Japan assists you until the good reception of your package.
Please check the status of your order on 17track

Quick delivery (EMS, DHL, Fedex)

Normal Period
-
If the status of your package has not changed for more than 15 days. contact us and your local Post Office
Local holidays, Christmas period, Unusual period
End of November to January, Storm, Pandemic, other disasters.
If the status of your package has not changed for more than 25 days. contact us and your local Post Office

Slow delivery (Boat)

If the status of your package has not changed for more than 4 months. contact us and your local Post Office

Order Tracking Status

Please note the order status "Dispatch from outward office of exchange" means that your package left Japan, the next update will be done by your national custom office or local post office.

ABSENCE / UNCLAIMED / INCOMPLETE OR INSUFFICIENT ADDRESS

In case of absence on the day of delivery of your package, a delivery notice will be left for you.
If this is not the case, you have 7 days to go to the post office and claim your package. If you do not, your package will be returned to us.
In case of absence, unclaimed package, insufficient or incomplete address, We are in no way responsible and you will therefore be liable for shipping costs for the return of your package.
The exception of a delay in delivery is not a reason for a refund.

CUSTOMS

In case of detention by customs.
What the customs officers might say:
"The invoice was not included or was not outside the box."
"It was a gift marked or not."
"The product is forbidden."
"The invoice was in English."
These are all tactics to hold the package and get the customer to bring the original invoice. If you have a personalized invoice, be sure to bring it with you. You can download it in your Order History.
We ALWAYS include the invoice on the outside of the package next to the shipping label. We also do not send prohibited items. Invoices are always printed in English and are not the reason why the package is being held. Being a marked gift does not affect customs charges.

SATISFIED OR REFUNDED

You will be fully refunded if :
  • The product does not match the description
  • The package does not arrive at the destination "lost package".
  • *The product is damaged
You have 7 days to contact us as soon as you receive your order.
If this deadline is not respected, no refund or compensation will be possible.
*An inspection of your product will be made via the photos you send us. Depending on the seriousness of the problem, a refund from 10% to 100% of the value of the product can be made.

IMPORT DUTY

Be aware, Import Duty are not included

Customs is a center of your government that collects tax on imported goods.
This tax belongs entirely to your government and NOT to meccha-japan.
Packages from around the world are randomly selected for inspection, during this inspection import duties may be levied.
Currently this represents 5 to 15% of our customers.
us.png USA  : there is no import duty for packages under $1,600.
This value is different for all countries, please check with your government laws what is the minimum value on import duties.

For European residents only, please note due to the new law of 1st July 2021, there will be a tax on all orders you make as we are located in Japan.
Please contact your national post authorities to know the exact value of tax you will need to pay to receive your package.

RETURNS POLICY

We advise you to contact us if you wish to return your product for any reason.
We always offer several options to satisfy our customers.
The return of the ordered item(s) is possible, the shipment must be made within seven days from the day of receipt of your package. If this period is exceeded, the return, refund or replacement of the product will not be accepted.
Some products such as card displays cannot be returned.
Customers are responsible for the shipping fee to ship back order.

CASES OF FORCE MAJEURE

Neither of the parties will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a case of force majeure. Will be considered as a case of force majeure any fact or circumstance irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties.
The party affected by such circumstances will notify the other within ten business days of becoming aware of them.
The two parties will then, within a period of three months, unless impossible due to force majeure, meet to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure lasts longer than one month, the present general conditions may be terminated by the injured party.

ACCEPTANCE OF THE TERMS OF USE

Any order taken for a product appearing in the online store of meccha-japan.com (the seller's website) implies the prior consultation and acceptance of these general conditions of sale. The present general terms and conditions are intended to define the rights and obligations of the parties within the framework of the online sale of goods offered by the Seller to the Consumer.