Help

Covid-19 Information

First Visit Purchase in Large Quantities Orders Delivery Satisfied or Refunded Returns Policy Cases of Force Majeure Acceptance of the Terms of Use

FIRST VISIT

Meccha-Japan.com is a Japanese company specialized in exporting merchandise from Japan to all other countries in the world.
Our services :

We sell exclusively 100% authentic products of Japanese companies.
We take great care to protect the products we send.
All packages are insured and have a tracking number to follow your package during the different stages of its transport.

We invite you to consult our note on Facebook to know directly the level of satisfaction of our customers.

PURCHASE IN LARGE QUANTITIES

If you wish to order in large quantities some of our products, please contact us on our email: pro@meccha-japan.com
We offer certain discounts for our B2B partners.

ORDERS

BEFORE ORDERING

Shipping Information

Please read all the Delivery information.
We update this page in some particular cases: natural disaster, pandemic, reduced air traffic etc... which could directly or indirectly affect the delivery time.

Out of stock items

If your order contains an out of stock items, you will be informed within 48 working hours.
You will have the possibility to choose another product, receive a voucher of the same value or a refund.

Parcel tracking

You are responsible for tracking your package.
Your tracking number will be given to you the day your order is shipped.
You can confirm your order is Shipped in your Order History page.
Click on details if you want to see more information about your order.
You will receive a confirmation email on the day your package is shipped. Please also check your SPAM and accept emails from Meccha Japan if our messages arrive in this category.
It is important that you track your package with your tracking number, in some countries, cities, postal workers do not respect the delivery process. In some cases you will not be notified of the attempted delivery, or the fact that your package is waiting to be picked up at your post office. If the package is returned to us for the reason: "no claim". you will have to pay again the shipping costs for the return of your package. The refund of your order in this case is not accepted.

Volume charges (DHL and Fedex)

If you choose the DHL or Fedex shipping method, we may contact you on the day your package is shipped to inform you that you must either pay an additional fee to complete the shipment by DHL or Fedex, or change your shipping method to EMS if you do not wish to pay this additional fee.
The reason is that DHL and Fedex set their prices on a "volume weight" basis and not on an "actual weight" basis. The delivery price therefore changes according to the size of your package and not the weight. Since our internal system is set to "actual weight" there are sometimes differences between the shipping fee you paid and the actual shipping fee.

DHL

If you reside in South America : we need your Tax ID for DHL deliveries.
DHL does not accept APO military addresses.

DELIVERY

We deliver worldwide from Japan.
All our packages are insured and have a tracking number.

PREPARATION

Your package will be shipped within 3 to 7 business days.

SHIPPING METHODS

Japan Post AIR

7~14 days

up to 2 KG

Japan Post EMS

3~5 days

up to 10 KG

DHL Express

2~5 days

up to 20 KG

Fedex International Priority

2~5 days

up to 20 KG

Delivery times are given as an indication and represent an average. They include variations depending on the destination country and the time of year (Easter, Christmas, New Year, holidays and public holidays ...).
You can check the status of your package here: https://www.17track.net/en

COVID-19

Important information :

DHL remains available for all countries.
AIR and EMS shipping methods are still available in many countries, check the status of these shipping methods in your country of residence in the Restricted Countries List.
The SAL shipping method is now unavailable for all countries.
The transit time for packages is longer than normal, please be patient and track your package closely using the tracking number we provide.
Even if your package is shipped on Day 1, your order will take some time before leaving Japan due to the current international flight situation.
Please understand that regardless of the shipping method you choose your package may take up to 1-2 months maximum before it reaches its destination except for the DHL Express or Fedex International Priority shipping method.

PRE-ORDER

Payment for pre-orders is debited on the day of the order.
If you order in stock products with pre-order products, we will ship your order once the pre-order products are available.
The size and weight of the item is based on an estimate provided by the manufacturer prior to the release date. It is possible that this information is incorrect, in which case we will contact you.
The release date is subject to change, it depends entirely on the manufacturer. If this is the case, the product page will always show the latest information received regarding the availability date. Refund is not accepted due to a delayed release date.
Some pre-order products may be advertised with bonus items. These bonus items are available in limited quantities. Bonus items will only be included in first come, first served orders.
Your order will be shipped on the day the product is released in Japan or a few days after.

CHANGE OF ADDRESS

You have the possibility to change the delivery address at any time.
To do so, follow these instructions:

Change your delivery address.
Notify us once step 1 completed contact us

We will update your address within 48 hours of your notification.
You will be able to see the change of address in Order History.
If you do not see any change in delivery address page after 48 hours, please contact us again.

ORDER CANCELLATION

A 20% cancellation fee will be charged if you wish to cancel your order for any of the following reasons:

The pre-order date has changed
I changed my mind, I don't need this order anymore
The shipment of my package is delayed
Delivery takes longer than originally planned

DELIVERY PROBLEM

Meccha Japan assists you until the good reception of your package.
Please check the status of your order on 17track

Normal Period

If the status of your package has not changed for more than 15 days. Then contact us and your local Post Office

Unusual period

Storm, Pandemic, other disasters

If the status of your package has not changed for more than 20 days. Then contact us and your local Post Office

Local holidays, Christmas period

End of November to January

If the status of your package has not changed for more than 25 days. Then contact us and your local Post Office

We will start an investigation with the Japan Post to find out the exact location of your package.
This survey can take up to 3 months, but usually takes between 5 and 8 weeks.
Please note that it is possible that you may receive your package before the end of the investigation.

INVESTIGATION RESULTS

Once the result of the investigation is delivered to meccha-japan, we will proceed to the full refund of your transaction if the package is lost.
The only 2 other possible cases are: delivery to your home or return of the package to our warehouse. If the package is back in our warehouse, we will contact you to explain to you the procedure to follow for the return of your package.

ABSENCE / UNCLAIMED / INCOMPLETE OR INSUFFICIENT ADDRESS

In case of absence on the day of delivery of your package, a delivery notice will be left for you.
If this is not the case, you have 7 days to go to the post office and claim your package. If you do not, your package will be returned to us.
In case of absence, unclaimed package, insufficient or incomplete address, We are in no way responsible and you will therefore be liable for shipping costs for the return of your package.
The exception of a delay in delivery is not a reason for a refund.

CUSTOMS

In case of detention by customs.
What the customs officers might say:
"The invoice was not included or was not outside the box."
"It was a gift marked or not."
"The product is forbidden."
"The invoice was in English."
These are all tactics to hold the package and get the customer to bring the original invoice. If you have a personalized invoice, be sure to bring it with you. You can download it in your Order History.
We ALWAYS include the invoice on the outside of the package next to the shipping label. We also do not send prohibited items. Invoices are always printed in English and are not the reason why the package is being held. Being a marked gift does not affect customs charges.

SATISFIED OR REFUNDED

You will be fully refunded if :

The product does not match the description
The package does not arrive at the destination "lost package".
*The product is damaged

You have 7 days to contact us as soon as you receive your order.
If this deadline is not respected, no refund will be possible.

*An inspection of your product will be made via the photos you send us. Depending on the seriousness of the problem, a refund from 20 to 100% of the value of the product can be made.

RETURNS POLICY

We advise you to contact us if you wish to return your product for any reason.
We always offer several options to satisfy our customers.
The return of the ordered item(s) is possible, the shipment must be made within seven days from the day of receipt of your package. If this period is exceeded, the return, refund or replacement of the product will not be accepted.
Some products such as card displays cannot be returned.
Customers are responsible for the shipping fee to ship back order.

IMPORT DUTY

Customs is a center of your government that collects tax on imported goods.
This tax belongs entirely to your government and NOT to meccha-japan.
Packages from around the world are randomly selected for inspection, during this inspection import duties may be levied.
Currently this represents 5 to 15% of our customers.
USA : there is no import duty for packages under $1,600.
This value is different for all countries, please check with your government laws what is the minimum value on import duties.
Please note that we always indicate the lowest value legally possible on your package to avoid as much as possible our customers to pay import fees.

CASES OF FORCE MAJEURE

Neither of the parties will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a case of force majeure. Will be considered as a case of force majeure any fact or circumstance irresistible, external to the parties, unforeseeable, inevitable, independent of the will of the parties.
The party affected by such circumstances will notify the other within ten business days of becoming aware of them.
The two parties will then, within a period of three months, unless impossible due to force majeure, meet to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure lasts longer than one month, the present general conditions may be terminated by the injured party.

ACCEPTANCE OF THE TERMS OF USE

Any order taken for a product appearing in the online store of meccha-japan.com (the seller's website) implies the prior consultation and acceptance of these general conditions of sale. The present general terms and conditions are intended to define the rights and obligations of the parties within the framework of the online sale of goods offered by the Seller to the Consumer.