Most frequently asked questions
  • Q. When will my order be shipped ?
  • A. Your order will be shipped between 3 to 7 business days
  • Q. Where is my tracking number ?
  • A. Your tracking number will be given to you the day your order is shipped. You can confirm your order is Shipped and see your tracking number in your Order History page.
  • Q. I ordered 7 days ago, I still have no information about my package why ?
  • A. First of all, please note your order may include a pre order item, please check directly product page to know the availability date. Secondly, your package may already shipped, our confirmation mail probably reach your SPAM folder. Please check your SPAM folder and accept mail coming from meccha-japan. You can also directly check your package status and tracking number on your profile page, order history details.
Contact Us

Due to the high number of orders made on our website this pre-Christmas season, please expect an additional 3 business days to prepare your order (regular preparation time: 7 business days).

If your order is not shipped within 10 business days, please feel free to contact us, and our team will get back to you within 2 business days.


If you have selected the Boat shipping method and would like to inquire about delivery delays, we kindly ask you to only contact us after a 4 month period from your shipping date.  

As a reminder please find Meccha-Japan Business days as follow: Monday to Friday without interruption.

Make sure your question is not related from what we aforementioned.

Kontaktieren Sie unseren KI-Assistenten und erhalten Sie direkt eine Antwort!