The Corona Virus Pandemic has caused many countries to take measures such stopping acceptance of inbound postal items from Japan.
Update 20th November 2020 : USA and Australia still under restriction, We will let you know about last news on this page. ( please check others country on link below )
There is currently big delay to Italy, when you check your tracking number you may still see your package as in Japan, but please note this is not the case, the next update will be done by your customs office or national post. Please remind all package are insured and we will help you if your package take more than 30 days to reach your destination. We strongly recommend to choose EMS, DHL or Fedex as shipping method.
Restricted Countries List [ last update 20th November 2020 ] : https://www.post.japanpost.jp/int/information/overview_en.html
- DHL and Fedex are still available for all countries.
- We will continue to accept orders and ship packages to the countries currently restricted as soon the restriction is over. If you wish to upgrade your shipping method to DHL to get immediate shipment please contact us at firstname.lastname@example.org and write your order reference in the subject mail.
- Shipping duration will be longer than usual, please be patient and follow carefully your package with the tracking number we provided. Even if orders are dispatched day 1, the products will take a while before to leave Japan due to the flights situation. Please understand that packages shipped by any method will take longer than usual ( up to 1-2 months ) except for DHL and Fedex.
- AIR and EMS shipping method still available only for all countries NOT mention above.
- SAL shipping method is unavailable for all countries.
We ship Worldwide. Shipment between 3~7 business days
All our parcels are insured and have tracking numbers. You will be notified of your tracking number the day it is shipped.We offer 4 shipping options :
SAL : 14~31 days [ until 2 KG ]
AIR : 7~14 days [ until 2 KG ]
EMS : 3~5 days [ until 10 KG ]
DHL and Fedex ( Note For DHL and Fedex : we may contact you to redefine the shipping fee )
DHL express : 3~5 days [ until 20 KG ]
Fedex IP : 3~5 days [ until 20 KG ]
Delivery estimates can be longer upon country and period ( Christmas, New Year and so on )
You can check your Package Status here : TRACK