Please note if you didn't receive any answer from us under 72 hours, this is probably because our answer reach your Spam folder.
Do you ship worldwide ?
Where can I find my tracking number ?
Please go on your customer account then order history and detail, then click on detail on the right side
How do you calculate the transportation fees ?
The transportation fees are calculate automatically based on the weight of your package.
The more products/weight you add into your cart, the more the transportation fees will increase.
Why sometimes the price change a little bit ?
Our prices are base on JPY. The exchange rate between JPY and your local currency fluctuates and this rate is update every 24 hours. That is why there are slight differences (usually a few cents) from one day to another.
Why sometimes the price change radically ?
The item became rare. It means there is an high demand for few stock in Japan. ( To be sure to get the item you want at the best price, we advice you to get it as soon as they release on our website )
When do you ship packages if there is one item in pre-order, and another in-stock item included in my cart ?
Your package will be shipped on the day of the release of the pre-order item. If fast shipping time is preferred for in-stock items, please place orders separately.
I ordered a few days ago but still haven't received any shipment confirmation or tracking number, is this normal ?
A)Some customers are confused between shipment day and delivery day we ship your package between 3~7 business days, customers will receive their orders approximately SAL : 14~31 days, AIR : 7~14 days, EMS : 3~5 days ( upon the selected shipping method )
**The number of delivery days does not include the number of shipment days. You will receive a confirmation email the day of shipment including your tracking number
B)Your order includes one or several pre order item You will receive a confirmation email the day of shipment including your tracking number the day of the pre order item release or within a few days.
I would like to pay in euros but every time I change the currency I get quicked out of the page, what should I do ?
This case can happen with some browser, to pay in another currency, please delete the items in your current cart. In order :
You will be able to complete your transaction in the currency wished.
I have only the EMS shipping option available, why ?
SAL & AIR accept only package below those dimension L x L x H = > 90 cm.
The product you choosed is too big for those dimension.
What are the Customs Fee ?
Customs is a department of the government that collects money on imported goods.
The money collected goes to your countries government and NOT Meccha-Japan.
Things Customs Officers Might Say:
“The invoice wasn’t included or wasn’t on the outside of the box.”
“It was marked gift or wasn’t marked gift.”
“Item is Prohibited.”
“Invoice was in English.”
These are all tactics to hold the package and get the customer to bring the regular invoice. If you have a custom friendly invoice, be sure to bring that invoice.
We ALWAYS include the invoice on the outside of the package next to the shipping label. We also do not send prohibited items. Invoices are always printed in English and are not the reason for the package being held. Being marked gift has no bearing on customs fees.
I got an error with Viabill payment why ?
Please note that Viabill payment is only available for USD currency and for customers having a bank account in USA for now.