FAQ

Frequently Asked Questions (FAQ)

Contact

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Shipping

Do you ship worldwide?
Yes, we ship worldwide.

How much is the shipping cost?
Shipping fees are automatically calculated when items are added to your cart.
Please create an account and select your country to see the most accurate shipping cost.

How are shipping fees calculated?
Shipping fees are calculated based on the total weight and size of your package.
Adding more items and heavier items will increase the shipping cost.

Why is only EMS/DHL/FedEx available for my order?
E-Packet Light and Boat shipping are only available for packages below specific size limits.
If the selected item exceeds these limits, EMS/DHL/FedEx might be the only available option.

Orders - Pre-orders

Are pre-order items charged at the time of order?
Yes, pre-order items are charged at the time of purchase.

What happens if my order includes both in-stock and pre-order items?
Your order will be shipped once all items are available, including the pre-order items.
If you want in-stock items shipped sooner, please place separate orders.

Can I add items to my order? Can I combine orders?
Please note that you cannot add items to an existing order or combine multiple orders placed on Meccha Japan at this time.

Shipping Time & Tracking

When do you ship orders?
Orders are shipped within 3 to 7 business days. Then you'll need to wait for the transit time associated with the transport method you have selected.
You will receive a shipping confirmation email with your tracking number on the day your order is shipped.

Where can I find my tracking number?
Log in to your customer account → Order History → Order Details.
Your tracking number will be shown once the order has been shipped.

Pricing & Currency

Why does the price change slightly from one day to another?
Prices are based on Japanese Yen (JPY).
Exchange rates are updated every 24 hours, which may cause small price variations.

Why does the price sometimes change significantly?
This usually happens when an item becomes rare due to high demand and limited stock in Japan.

Why can’t I change the currency?
Some regions are currency-locked due to payment provider restrictions.
In these cases, prices are automatically converted based on the current Japanese Yen (JPY) exchange rate.
This does not change the actual price of the item, only the displayed currency.

Customs & Import Fees

Customs fees are import taxes or duties charged by your country’s customs authorities.
These fees are determined by your local government and are not collected by Meccha Japan.

We do not ship prohibited items. Invoices are always printed in English. Being marked a gift has no bearing on customs fees.
Customs procedures and fees vary by country and are beyond our control.
Any customs fees or import taxes must be paid by the recipient.